Shipping & Returns
We provide FREE FedEx Ground Shipping to all contiguous U.S. States (48 states, excluding Alaska & Hawaii). On average, it takes 2-3 days to process your order and 3-5 days to arrive at your home.
Shipping to Hawaii or Alaska starts at $75 per mattress, $25 for accessories. Shipping to Canada is done via UPS and starts at $100 per mattress, $35 for accessories. For all US purchases, we use FedEx Ground and packages are delivered within approximately 3-4 business days.
If you'd like to inquire about alternative shipping destinations, please contact us at 312-789-5357
Our goal is to provide you with the highest product quality and durability so you can enjoy your Serta mattress for years to come. This promise is backed by our Serta Quality Assurance Program, one of the most stringent and rigorously enforced product quality programs in the home furnishings industry. Because we strongly believe in the quality, design and craftsmanship of our products, Serta products are warrantied against the manufacturing defects in workmanship and material as outlined in the warranty brochure that came with your mattress or mattress set.
Contact us directly if you observe any defect or warrant issue at (888) 618-5320
If defective in workmanship or material, your Serta mattress and/or foundation will be repaired or replaced (at our option) with charges, as shown on the Serta Warranty Schedule and exclusive of transportation and inspection costs. If the Serta product you purchased is discontinued at the time of repair or replacement, a current model of comparable quality and value will be selected.
All other claims including incidental or consequential damages are precluded. If identical materials are not available at the time of repair or replacement, the manufacturer reserves the right to substitute materials of comparable quality.
Any and all implied warranties on this product shall not exceed in duration the term of this limited warranty. This warranty begins on the day you purchase your sleep set. If your sleep set is repaired or replaced, this limited warranty will not be renewed or extended. Please refer to the Serta Warranty Schedule on this card to determine the length of your warranty. For previous warranty brochures visit the customer care section at www.serta.com.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitation or exclusion may not apply. This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.
This warranty is extended only to the original purchaser from Serta or its authorized dealers.